Next Level Flexx (“we,” “us,” or “our”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights regarding your personal information.
1. INFORMATION WE COLLECT
We may collect the following categories of information when you interact with our website, services, or programs:
1.1 Personal Information
Name
Email address
Phone number
Billing address
Emergency contact information
Date of birth (if required for programs)
1.2 Payment Information
Payment card details are processed securely through third-party payment processors. We do not store full credit card details on our servers.
1.3 Fitness & Health Information (Optional)
To personalize workouts or ensure your safety during training, we may collect:
Fitness goals
Physical limitations or injuries
Class participation history
1.4 Website Usage & Device Information
IP address
Device type
Browser type
Cookies and usage analytics
2. HOW WE USE YOUR INFORMATION
We use your information to:
Provide memberships, classes, and fitness services
Process payments and manage billing
Communicate updates about classes, closures, reminders, and schedule changes
Deliver SMS alerts you opted into
Respond to customer service inquiries
Improve our programs, website experience, and overall service
Send promotional offers related to Next Level Flexx
Ensure the safety and quality of our training environment
3. SMS COMMUNICATIONS & CONSENT
When you provide your phone number and opt in to receive SMS messages, you consent to receiving text messages related to:
Appointment and class confirmations
Reminders and schedule updates
Membership notices
Important studio alerts (weather closures, policy updates, etc.)
Occasional promotional offers
Message frequency varies. Message and data rates may apply.
3.1 Opting Out of SMS Messages
You may opt out at any time by texting STOP.
We will confirm your unsubscribe status and you will no longer receive SMS messages.
To rejoin, opt in through our website or booking system.
3.2 Getting Help
Reply HELP for assistance, or contact us at:
or (855) 480-0675
3.3 Required A2P Compliance Clause (No Sharing of Mobile Data)
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. HOW WE SHARE INFORMATION
We may share your information only with:
Service providers assisting in billing, email delivery, analytics, customer service, or SMS delivery
Payment processors for secure billing
Third-party platforms that help us operate our fitness business (e.g., GymDesk, Trainerize, GoHighLevel)
We do not sell your personal information.
4.1 Required Clause If Your Policy Mentions Third-Party Sharing
If your policy references affiliates or third-party sharing, include this clause:
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”
This satisfies A2P SMS compliance.
5. COOKIES & TRACKING TECHNOLOGY
We use cookies and analytics tools to:
Improve website functionality
Analyze browsing behavior
Measure marketing performance
You can adjust your browser settings to block cookies, though some website features may not work properly.
6. DATA SECURITY
We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no system is 100% secure. We encourage you to keep your login info confidential.
7. CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under 13 without parental consent.
Parents enrolling youth programs do so voluntarily and provide the necessary information on their child’s behalf.
8. YOUR RIGHTS
You may request to:
Access your personal data
Update incorrect information
Delete your information (unless needed to maintain services or comply with law)
Opt out of marketing communications
To submit a request, email [email protected]
.
9. LINKS TO THIRD-PARTY SITES
Our website may contain links to outside platforms. We are not responsible for their privacy practices.
We recommend reviewing their policies before sharing personal information.
10. POLICY UPDATES
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.
Continued use of our website or services indicates acceptance of the updated policy.
11. CONTACT INFORMATION
For questions about this Privacy Policy or your data:
Next Level Flexx
Email: [email protected]
Phone: (855) 480-0675
Website: https://nextlevelflexx.com